Over the years we have had the opportunity to learn a lot about our customers. Folks who store household items between moves. Small business operators who store tools and equipment. Distributors who find that a self storage unit works best for them saving them money. Those with family treasures or those who have a vehicle or a boat to store just for the Winter months.
One of the most important lessons we have learned is to "listen carefully" to our customers to make sure that they have the correct storage unit size and then how to fulfill their unique needs.
Our new on-site Rental Office is available to all of our customers from 9 to 5 (unless we are at lunch, at the bank or visiting the post office). Sometimes even later. If we are at the office, we encourage you to stop in. There is a clean rest room for your use. We have installed a computer for our customers who need to check their email, send an email message or to simply surf the Web looking for a solution to any question or problem that may arise. We have a fridge with cold soda and a coffee pot will be on, especially during colder weather! Help yourself. No charge.
You'll never need an appointment at Machesney Mini Warehouses. We feature a 24/7 Customer Service Center installed outside of our Rental Office. At the Insomniac 700, with easy to use touch screen technology, you can rent a storage unit, modify your account, retrieve your access gate code, purchase a high quality Chateau X Type Lock and you can even use it to make monthly rental payments. It accepts all major credit cards, your personal or business check and cash.